Espace-Création, route de Roumaz 19, 1965 Savièse, Valais, Switzerland is the operator of the website www.espace-creation.ch and the services offered by the latter. Espace-Création is thus responsible for the collection, processing and use of your personal data as well as for the compliance of the data processing with the applicable data protection legislation.
Espace-Création takes issues related to security and data processing seriously and respects your rights in connection with the use of your personal data, whether when using our website, when shopping in our store, our offline programs or at our events, such as markets. This is why we inform you of the applicable legislation and in particular the Federal Data Protection Act (LPD) and the EU General Data Protection Regulation (GDPR).
The purpose of this Privacy Policy is to explain how and why Espace-Création processes the information collected about you.
Please note that we may modify this Privacy Policy from time to time, by posting the modified version on our website www.espace-creation.ch. We therefore recommend that you consult it regularly.
What is the scope of the Privacy Policy and your consent?
This Privacy Policy applies to the processing of data by
Espace-Création
Route de Roumaz 1
1965 Savièse
By using our site or providing us with your personal data, you accept the practices described in this Privacy Policy. If you do not accept this Privacy Policy, we invite you to refrain from using or visiting our site or transmitting your personal data to us.
What information do we collect and when do we collect it?
When registering on our website and placing orders (whether as a registered customer or visitor), you may be asked to enter your name, contact details, including email address, mailing address, your phone number, credit card information, bank details and payment information, date of birth, geolocation, login details, demographic information such as your zip code, or other details to facilitate your experience.
We also collect technical data during any connection with a web server. These data include the following: the IP address of the computer accessing the site, the name of the owner of the IP space, the date and time of access, the website from which you accessed our site and possibly the search keywords used, the name and URL of the file consulted, the status code, the operating system of your computer, the browser you use, the communication protocol used and possibly your username from a registration/authentication.
In addition, during your visits to our store, we may collect data from third-party data aggregators (eg Google), promotional partners, public sources or social networks. This information may include personal data as part of your profile on a social network, which you have authorized to transmit your data to us, in accordance with their rules.
You also have the option of applying for open positions by sending your application file by email. We need this information to examine your application and for the possible implementation of the application procedure. The legal basis for the processing of your personal data is the pre-contractual or contractual measures pursuant to Art. 31 para. 2 lit. a DPA or in our legitimate interest pursuant to Art. 31 para. 1 LPD.
On our website you can subscribe to our newsletter. A registration is necessary for this purpose. Your e-mail address must be transmitted during registration, which triggers registration for our newsletter.
We will use your data for sending the newsletter until you revoke your consent. You can revoke your consent at any time with effect for the future.
Our newsletter contains web beacons (web beacons) or similar technical means (tracking pixels). These are invisible 1x1 pixel graphics that are associated with the user ID of the corresponding newsletter subscriber. The web beacons provide us with the following information about the dispatch of the newsletter:
• Address files used
• Subjects and number of newsletters sent
• Information on the addresses that have received or not the newsletter and on the addresses where the sending failed
• Information on the addresses from which the newsletter was opened
• Information about addresses that have been deleted
• Technical information (eg search time, IP address, browser type and operating system).
This information is used for the statistical analysis of the sending of our newsletter. The results of these analyzes can be used to better tailor future newsletters to the interests of the recipients. The web-beacons are deleted when you cancel your subscription to our newsletter.
To prevent the use of web beacons, you can configure your email program so that no HTML is displayed in messages, unless this is already the case by default.
By registering for the newsletter, you give us your consent to the processing of the data provided for the regular sending of the newsletter to the address you have given us as well as for the statistical evaluation of usage behavior and the newsletter optimization. This consent is our legal basis for data processing pursuant to Art. 31 para. 1 LPD. You can revoke your consent at any time with effect for the future.
Finally, when you create a customer account on our website, we collect the data required for this purpose, such as your name, your postal and electronic addresses, your date of birth, your telephone number and your password. The customer account is used to process orders and allows the user not to have to enter data each time. The legal basis is your consent.
Use of Customer Data and Order Data
When you place an order on our site, we collect the data we need to process your orders such as your name, your postal and electronic addresses, the payment method used, the contents of your basket, the delivery date, the delivery method, browser and, if applicable, vouchers, your mobile phone number and delivery address. To be able to validate the order you must have a customer account protected by a password or pass as a visitor.
Your data is treated confidentially and only within the framework of the execution of the contract. They are only submitted to third parties when necessary. Thus, we must communicate your data to the carrier so that your order can be delivered. Likewise, for the payment of the order, we must transmit your payment data to the relevant financial service provider (Stripe, Paypal, Twint, UBS bank transfer).
Insofar as when you registered for the customer account you gave your consent, the details of your purchases may be analyzed for the purpose of improving the positioning of our offer and personalized marketing actions. This analysis is performed through an automated automated process. By cross-checking information, we can divide our customers into several target groups and provide them with personalized information about their purchases to date and the other services offered. The legal basis is our legitimate interest in improving our offer.
How do we use your information?
We may use the information we collect from you when you register, respond to marketing communications, place an order or use certain other features of the Website in the following ways:
• To provide our online services;
• To allow you to create and manage your membership;
• To process transactions with you and fulfill your orders;
• To inform you of the availability of a product or service ordered;
• To notify you that you have not completed a purchase or to notify you of products remaining in your shopping cart;
• To personalize your experience;
• To improve our website to serve you better;
• To allow us to better serve you in responding to your customer service requests
• For marketing, statistical and data combining purposes;
• To send promotional emails about our products and special offers;
• To combine the information we receive from third parties in order to better understand your needs and provide you with better service, in particular by personalizing our Sites and presenting you with targeted advertising
• For the safety of our customers, our employees and our store.
We process and store your personal data for as long as the legal basis for the processing subsists and in accordance with applicable law. The storage obligations which oblige us to keep data result in particular from regulations in the field of accounting and tax law. According to this regulation, commercial communications, concluded contracts and accounting records must be kept for ten years after the end of the year in which they were last processed. After this period, we will delete or anonymize your personal information or, if this is not possible, we will store it securely and isolate it from further use until deletion is possible.
Do we use computer cookies?
Yes. We refer you to the relevant page by clicking here.
Are we protected?
Because the transmission of information via the Internet is not completely secure, we cannot guarantee the security of any information you transmit to our sites and any transmission is at your own risk. However, we take the issue of data security very seriously and take all appropriate technical and organizational measures to prevent unauthorized disclosure or access to personal information. We limit access to personal information and require employees authorized to access personal information to maintain the confidentiality of such information.
You are therefore responsible for all personal information of third parties that you have obtained, published or shared with us. Before sending them to us, you must necessarily have obtained the consent of the third party concerned.
Third party links and content and social plug-ins:
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We are therefore not responsible for the content and activities of these sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these sites.
In addition, we select our partners carefully and ensure that they comply with European standards for the protection of personal data. However, each of them applies its own terms and conditions and privacy policy, to which reference should be made.
We also use social plug-ins, in particular via Instagram, Facebook, Whatsapp. By clicking on the button of these different social networks while you are logged into your account, you can associate the content of our pages with your profile, which can thus link the visit to our pages to your user account. We draw your attention to the fact that, as provider of this site, we have no knowledge of the content of the transmitted data nor of the use made of it. We use the functions of these social networks with the aim of making our offer accessible to a wider audience. The transfer of data abroad (outside CH/EU) is subject to the legal provisions of the country of destination and in particular, to the United States. You will find more information on this subject in the privacy policies of the various social networks.
Part of your personal data is processed automatically in order to evaluate certain personal aspects (profiling). We use profiling to advise you and provide you with targeted information about certain services and products we offer. To this end, we use analysis tools allowing us to adapt our communication to your needs and to take appropriate measures in terms of advertising (including market research and opinion polls).
What are your data protection rights?
Applicable data protection provisions give you specific rights that help you control your personal data and we want to make it easy for you to exercise those rights. Below is more information about your rights and how we work to uphold them. You can exercise any of your rights in relation to the data we hold about you, by e-mail to the address: info@espace-creation.ch
Where we rely on your consent to process your personal data (for example where you save details in your account for later use), you have the right to withdraw your consent at any time by contacting us at the above email address. We will respect your choice and stop processing your data; however, any use of your data prior to the withdrawal of your consent will not be affected.
If you believe that any information we hold about you is incorrect or incomplete, please write or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
You have the right to demand free access to your personal data stored with us at any time if we process it. This gives you the opportunity to check what personal data we process about you and that we use it in accordance with applicable data protection regulations.
You have the right to request the deletion of your personal data in certain circumstances. In individual cases, the right to erasure may be excluded.
We draw your attention to the fact that the exercise of your rights may, in certain circumstances, come up against legal restrictions. We reserve the right to assert them, e.g. ex. when we are required to store or process certain data, when we have an overriding interest in this (as far as we can invoke it) or when it is necessary for the exercise of certain rights. Please note that the exercise of your rights may, in certain circumstances, conflict with contractual provisions (e.g. financial consequences). If this point is not already settled contractually, you are informed of this beforehand.
The exercise of your rights implies that you prove your identity (eg with a copy of your identity document, if your identity cannot be verified otherwise). If these costs should be borne by you, we will inform you in advance.
If you are affected by the processing of personal data, you can assert your rights in court or file an appeal with the competent supervisory authority. In Switzerland, the competent supervisory authority is the Federal Data Protection and Transparency Commissioner (https://www.edoeb.admin.ch).
Do we share your personal data?
We only transmit your personal data if you have expressly consented to it, if we are subject to a legal obligation to do so or if it is necessary to assert our rights, in particular to exercise our rights arising from the contractual relationship.
Furthermore, we pass on your data to third parties insofar as this is necessary for the use of the website and the execution of the contract.
In particular, we may share some of your personal data with the following categories of third parties, or obtain your personal data from them:
• Government authorities, law enforcement agencies and regulatory bodies where necessary to provide our service or required by law.
• Suppliers who provide services to us to help us run our business and improve our services and your customer experience. We may, for example, disclose your information to the companies that help us get feedback on our services, the shipping company, or the company that provides us with IT support. In this context, we may be required to transmit your personal data abroad.
• Partners and subordinates, in particular for marketing operations.
• Credit and debit card companies and our banking partners. We share some of your personal data, which includes information about your method of payment and, in some cases, your name and address, with the credit or debit card company that issued the card you are using and with other banking partners. Regarding the processing of your credit card information by these third parties, please also read the terms and conditions and the privacy policy of your credit card issuer.
• In addition, we pass on your data to third parties insofar as this is necessary within the framework of the use of our websites or the application and execution of the contract (also outside our website) . Some third parties have already been mentioned (Google Inc.). The data is transmitted for the purpose of fulfilling our pre-contractual and contractual obligations and to provide and maintain the functionalities on our website and our applications.
We very carefully select our suppliers who process your personal data on our behalf and require them to maintain high security standards for the protection of your personal data.
Additionally, we will not sell, distribute or lease your personal data to third parties unless we have your permission or are required by law to do so.
We may also transfer your personal data to third party companies (commissioned service providers) abroad for the purposes of the data processing described in this privacy policy. These companies are required, to the same extent as us, to protect your data.
For the sake of completeness, we note that under US law, US authorities may take surveillance measures and access data, which may also include data transferred from Switzerland or the EU to the United States. United. This is done without distinction, restriction or exception based on the objective pursued and without objective criteria which would make it possible to limit the access of the American authorities to the personal data and their subsequent use for certain strictly limited purposes which would justify the access to these data.
In addition, in the United States there is no legal recourse for data subjects from EU member states or Switzerland to access, correct or delete data concerning them that is the subject of government action, and there is no effective legal protection against general access rights of US authorities.
We would like to point out to users residing in Switzerland or in an EU member state that in the opinion of the competent authorities in Switzerland and in the European Union – partly due to the problems mentioned in this section – the United States do not have an adequate level of data protection. If the recipients of the data (eg Google) are based in the United States or are expected to process the relevant data in the United States, we will take all reasonable steps to ensure that your data is protected to an appropriate level with our partners by contractual agreements with these companies and, if necessary, by additional guarantees to protect the rights of the persons whose personal data is transferred to a third country.
We expressly draw your attention to this legal and factual situation so that you can make an informed decision regarding your consent to the disclosure of your data to persons who are domiciled in the United States or who are likely to carry out the data processing. involved in the United States.
Is our privacy policy updated?
Our Privacy Policy is a dynamic tool and we will modify it when there is a change in the way we treat your data. We may update this Privacy Policy from time to time, to ensure that the information we provide to you is up to date and complies with relevant data protection laws.